Service
Experience
Since 1977, AnswerTel has answered calls for all types of businesses, customizing each account to meet the needs of our clients. Our staff undergoes intensive training so they can give your callers the service that will make them want to recommend your business.
See What a Live Answering Service Can Do for You
Tailored for You
Our live answering services are customized to fit the needs of your business.
24/7 Live Agents
Count on our live agents to answer your calls anytime, 365 days of the year.
Trained Professionals
Our staff undergoes intensive training to provide polite and prompt customer care.
Flexible Availability
We'll Be There for Your Customers
No matter which industry you're in, our 24/7 live answering service can help you run your business.
All Industries
AnswerTel is available to assist all types of businesses with their calls, including commercial, industrial, professional, apartments, utilities, small or large companies.
We are telephone receptionists for businesses who do not need a full-time secretary or they need a backup for their staff.
AnswerTel is available to assist all types of businesses with their calls, including commercial, industrial, professional, apartments, utilities, small or large companies.
We are telephone receptionists for businesses who do not need a full-time secretary or they need a backup for their staff.
All Industries
We are honored to provide service to funeral homes, transport services, and other related businesses. Often, the callers never realize that our staff is not sitting at your location answering their questions.
As a member of the Alabama Funeral Directors Association, we have the privilege of being the answering service for the association, in addition to family and corporate owned locations in multiple states. Giving service information, directions, and florist information is a standard part of our services, as well as taking and dispatching removal calls. Dispatching calls via text, fax, email, verbally, or a combination of methods is based on the client’s wants.
AnswerTel is available to assist all types of businesses with their calls, including commercial, industrial, professional, apartments, utilities, small or large companies.
We are telephone receptionists for businesses who do not need a full-time secretary or they need a backup for their staff.
Funeral Industry
We are honored to provide service to funeral homes, transport services, and other related businesses. Often, the callers never realize that our staff is not sitting at your location answering their questions.
As a member of the Alabama Funeral Directors Association, we have the privilege of being the answering service for the association, in addition to family and corporate owned locations in multiple states. Giving service information, directions, and florist information is a standard part of our services, as well as taking and dispatching removal calls. Dispatching calls via text, fax, email, verbally, or a combination of methods is based on the client’s wants.
Funeral & Transportion
We are honored to provide service to funeral homes, transport services, and other related businesses. Often, the callers never realize that our staff is not sitting at your location answering their questions.
As a member of the Alabama Funeral Directors Association, we have the privilege of being the answering service for the association, in addition to family and corporate owned locations in multiple states. Giving service information, directions, and florist information is a standard part of our services, as well as taking and dispatching removal calls. Dispatching calls via text, fax, email, verbally, or a combination of methods is based on the client’s wants.
Medical Offices & Hospices
Medical offices are unique in that what may be considered an emergency to one person is not to another. We base our HIPAA compliant dispatch on what you want, by screening the calls based on your criteria. Your instructions are programmed into your account so that your guidelines can be followed on each call.
HIPAA guidelines are followed and secure texting is available to help track all after hour calls. With automated appointment reminder service available, we can free up time for your staff to work with patients in the office, instead of spending time on the phone.
Medical offices are unique in that what may be considered an emergency to one person is not to another. We base our HIPAA compliant dispatch on what you want, by screening the calls based on your criteria. Your instructions are programmed into your account so that your guidelines can be followed on each call.
Medical Offices
We are honored to provide service to funeral homes, transport services, and other related businesses. Often, the callers never realize that our staff is not sitting at your location answering their questions.
As a member of the Alabama Funeral Directors Association, we have the privilege of being the answering service for the association, in addition to family and corporate owned locations in multiple states. Giving service information, directions, and florist information is a standard part of our services, as well as taking and dispatching removal calls. Dispatching calls via text, fax, email, verbally, or a combination of methods is based on the client’s wants.
Service Industry
Each call can result in money for your company, but those calls may come in at any point during the day or night. If you are ready to have some free time for yourself, AnswerTel can answer the calls, take the necessary information for your work orders, then dispatch or hold the call for the office.
If you have different divisions that have on-call staff, we can determine the type call and dispatch to the correct staff. Large companies may need some help during office hours for overflow calls while smaller companies may need someone to answer calls while the owner handles estimates or runs service calls. AnswerTel can provide the service you need for your company.
Each call can result in money for your company, but those calls may come in at any point during the day or night. If you are ready to have some free time for yourself, AnswerTel can answer the calls, take the necessary information for your work orders, then dispatch or hold the call for the office.
Professional Services
We are honored to provide service to funeral homes, transport services, and other related businesses. Often, the callers never realize that our staff is not sitting at your location answering their questions.
As a member of the Alabama Funeral Directors Association, we have the privilege of being the answering service for the association, in addition to family and corporate owned locations in multiple states. Giving service information, directions, and florist information is a standard part of our services, as well as taking and dispatching removal calls. Dispatching calls via text, fax, email, verbally, or a combination of methods is based on the client’s wants.
Each call can result in money for your company, but those calls may come in at any point during the day or night. If you are ready to have some free time for yourself, AnswerTel can answer the calls, take the necessary information for your work orders, then dispatch or hold the call for the office.
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Client Services
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